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SHIPPING AND RETURNS The shipping cost includes packaging and handling. The estimated delivery times given below are a best guess estimate and can be taken as no more than that. For a destination within Australia:
Parcels are sent via Australia Post and the options are as follows:
Regular Post Parcels are delivery within 2 to 5 working days depending on your area.
Express Post Parcels are delivery within 2 days if the destination is within the Next Business Day Delivery Network, otherwise slightly longer. For a destination outside Australia:
Parcels are sent Air Mail via Australia Post.
The estimated delivery time is 5 to 12 calendar days depending on the area.|
If you wish your parcel to be sent by international courier, please contact us. Sending your order by courier will attract an additional cost. We will inform you of this additional cost and seek your authorisation before shipping the parcel.
RETURNS
Our returns policy is listed below. Please read this carefully before purchasing from Stitch It Awl. Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.
We are happy to advise on the compatibility or suitability of the products being purchased. We cannot, however, guarantee that it will meet your requirements.
We do not refund for incorrect choice. All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.
It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned.
We accept no responsibility for goods lost in transit. Faulty goods need to be returned to STITCH IT AWL with proof of purchase and an explanation of the fault. If the goods are found to be faulty after testing the item will either be replaced or your account credited.
NO credit is available for any freight paid. Items that are being returned for credit must be in their original undamaged/unmarked packaging.
NO credit is available for any freight paid. General Conditions
We reserve the right to refuse any returns that:
are incomplete or missing parts; or
are not returned in their original packaging,
show signs of physical damage to the product or its packaging.
We reserve the right to refuse any returns that:
are incomplete or missing parts; or
are not returned in their original packaging,
show signs of physical damage to the product or its packaging.
If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should notify us immediately.
Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or repair or replacement.
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